Use the online withdrawal function
You can submit your withdrawal electronically with immediate receipt confirmation.
Withdrawal instructions
These withdrawal instructions apply to consumers who book paid digital Brewquester features or subscriptions online.
1. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
2. Withdrawal period
The withdrawal period is fourteen days from the day on which the contract is concluded.
3. Exercising the right of withdrawal
To exercise your right of withdrawal, you must inform us, Mats Echterhoff, c/o Chatbyte GmbH, Mühlenkamp 31, 22303 Hamburg, Germany, email: support@brewquester.com, by means of a clear statement, for example by email or letter, of your decision to withdraw from this contract. You may also use the online withdrawal function at /en/withdrawal-instructions#widerruf. You may use the model withdrawal form below, but this is not required.
4. Meeting the deadline
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
5. Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you. You will not be charged any fees for this reimbursement.
6. Digital services and immediate access
If you expressly request that Brewquester begins providing paid digital services before the withdrawal period expires, and we provide the service accordingly, you may be required to pay a reasonable amount for the service already provided up to the time of withdrawal, where permitted by law. For digital content or digital services, the right of withdrawal may expire early under the statutory conditions if you expressly consent to performance beginning before the withdrawal period expires and acknowledge that you may lose your right of withdrawal as a result.
7. Model withdrawal form
If you want to withdraw from the contract, you may use this form and send it to us:
To
Mats Echterhoff
c/o Chatbyte GmbH
Mühlenkamp 31
22303 Hamburg
Germany
Email: support@brewquester.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
Ordered on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if notified on paper)
Date
(*) Delete as applicable.
Withdrawal details
Provide only the information needed to identify your contract and send the receipt confirmation.